Information We Collect
We collect information in three ways:
- Information you provide. Name, email address, shipping address, billing details, and any messages you send us.
- Information collected automatically. Device type, browser, IP address, referring URL, pages viewed, and similar analytics data captured through cookies and similar technologies.
- Information from third parties. Payment processors, shipping carriers, and fraud-prevention services may share information with us strictly to fulfill your order.
How We Use Your Information
- Process orders and deliver products.
- Send order confirmations, shipping notifications, and customer service responses.
- Operate, improve, and secure our website.
- Send marketing emails (only when you opt in — you can unsubscribe at any time).
- Detect and prevent fraud or abuse.
- Comply with legal obligations.
Sharing Your Information
We do not sell your personal information. We share information only with:
- Payment processors that handle your transaction.
- Shipping carriers that deliver your order.
- Service providers (hosting, analytics, email) bound by confidentiality obligations.
- Government or law enforcement authorities when required by law.
Cookies
We use cookies and similar technologies to keep you signed in, remember your cart, measure site performance, and understand how visitors use our site. Most browsers allow you to block or delete cookies through their settings. Disabling cookies may affect site functionality, such as your ability to stay logged in or check out.
Data Retention
We retain account and order information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Request correction or deletion of your information.
- Opt out of marketing communications.
- Object to or restrict certain processing.
- Request portability of your data.
To exercise any of these rights, email support@uprimelabs.com. We may need to verify your identity before completing your request.
Security
We use industry-standard technical and organizational measures — including encryption in transit, hashed credentials, and access controls — to protect your information. No system is perfectly secure, and we cannot guarantee absolute security of any data transmitted online.
Children
Our site is not directed to anyone under 18, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us so we can delete it.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of our site after a change means you accept the updated policy.
Contact
Privacy questions? Email support@uprimelabs.com.